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Privacy Policy

Last updated: December 2024

Creareapps.ai ("we," "us," or "our") operates the Lexi mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name
  • Usage Data
  • Voice recordings (for pronunciation analysis only)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address, device type, operating system version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Voice Data

Our Service processes voice recordings to provide real-time pronunciation feedback. Voice data is:

  • Processed in real-time and not stored permanently on our servers
  • Used solely for pronunciation analysis and AI conversation
  • Transmitted securely using encryption
  • Never shared with third parties for marketing purposes

Use of Data

Lexi uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide personalized pronunciation feedback and track learning progress

Data Storage and Security

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, including:

  • Encryption of data in transit and at rest
  • Secure authentication protocols
  • Regular security audits
  • Limited access to personal data on a need-to-know basis

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Specifically, we use the following third-party services:

  • Convex: For secure data storage and authentication. Convex helps us store your account information, learning progress, and preferences securely.
  • Google Cloud Vertex AI: For pronunciation analysis. Your voice data is processed in real-time by Google's AI models to provide you with pronunciation feedback. This data is not used to train Google's models.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service to improve user experience and app performance.

Payment Processing

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate personal data
  • Deletion: Request deletion of your personal data
  • Data Portability: Request a copy of your data in a portable format
  • Objection: Object to certain processing of your personal data

To exercise any of these rights, please contact us at help@lexi.createapps.ai. For data deletion requests, you can also visit our Delete User Data page for detailed instructions.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information (which we do not sell).

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: help@lexi.createapps.ai
  • By visiting our website: https://lexi.createapps.ai

© 2024 Lexi by creareapps.ai. All rights reserved.